What to do when a Ally Bank account holder dies
Contact Ally Bank's Trust Support — 8-step process, 10 required documents, and 7 business days for initial review after document submission
Ally Bank Customer Care
Phone1-877-247-2559
Mailing Address
Ally Bank, PO Box 951, Horsham, PA 19044
WebsiteLearn more →
Deposit Operations
Phone1-877-247-2559
Fax866-699-2969
Mailing Address
Ally Bank Deposit Operations, PO Box 951, Horsham, PA 19044
WebsiteNotify online →
Verified Mar 2026
When a Ally Bank account holder passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Ally Bank's Trust Support (1-877-247-2559) to access and distribute the funds.
Ally Bank provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Death claim process
Here is the step-by-step death claim process at Ally Bank:
Filing a claim
1Contact Ally at 1-877-247-2559 (available 24/7) or gather documents based on account type
2For accounts with POD beneficiary: provide death certificate and beneficiary ID
3For joint accounts: provide death certificate and indicate settlement preference
4For accounts without beneficiary: obtain probate documents or small estate affidavit
5For trust accounts: provide trust documentation, successor trustee ID, and Trust/Trustee Maintenance Request form
6For IRA accounts: provide death certificate, beneficiary ID, and applicable IRA distribution forms
7Submit documents via secure messaging (account holders), secure upload link (non-account holders call to request), mail, or fax
8Ally will contact you within 7 business days if additional documentation is needed
Required Documents
- Death certificate (copy)
- Valid government-issued ID for beneficiary, executor, or successor trustee (copy)
- Account information for the deceased
- For accounts without beneficiary: probate documents or small estate affidavit (state-specific)
- For accounts without beneficiary: Estate Account Application
- For trust accounts: trust documentation (title/grantor/trustees pages, successor trustee provisions, signature/notary pages, amendments)
- For trust accounts: Trust/Trustee Maintenance Request form
- For IRA accounts: IRA-specific transfer or inherited IRA application forms
- For IRA accounts: IRA Request for Distribution form (if RMD applies)
- Written or verbal instructions on distribution preference
Expedited mailing address: Ally Bank Deposit Operations, 1100 Virginia Drive, Suite 150, Fort Washington, PA 19034-3276. Non-account holders can call to request a secure document upload link. Distribution options include opening a new Ally account, transferring to an existing account, or requesting a check. For non-bank accounts (Ally Invest, Ally Auto), phone contact is required.
Processing timelines at Ally Bank: 7 business days for initial review after document submission. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Ally Bank requires several documents to process a claim, including Death certificate (copy), Valid government-issued ID for beneficiary, executor, or successor trustee (copy), and Account information for the deceased, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Primary beneficiaries receive account funds upon your death. Contingent beneficiaries only receive funds if all primary beneficiaries are deceased at the time of your death. For IRA accounts, you must designate a primary beneficiary before adding a contingent, and the total is limited to 6 beneficiaries. For bank deposit accounts (checking, savings, CD, money market), there are no primary or contingent designations -- beneficiaries share equally.
Call Ally at 1-877-247-2559 (available 24/7) or submit documents by mail to Ally Bank Deposit Operations, PO Box 951, Horsham, PA 19044, by fax to 866-699-2969, or via secure online upload. You will need a copy of the death certificate and valid ID for the beneficiary or claimant. Ally provides detailed checklists for different account scenarios on their estate settlement page.
Ally will contact you within 7 business days of receiving your documents if additional information is needed. Processing time varies based on account type, completeness of documentation, and whether probate is required. Distribution options include a new Ally account, transfer to an existing account, or check.
Ally Bank's Deposit Operations can be reached by phone at 1-877-247-2559 and fax at 866-699-2969 for questions throughout the claims process.
If the deceased held multiple Ally Bank accounts, each may require a separate claim or have different documentation requirements. The Trust Support can confirm which accounts require individual attention and which can be processed together.
Ally Bank Customer Care
Phone1-877-247-2559
Mailing Address
Ally Bank, PO Box 951, Horsham, PA 19044
WebsiteLearn more →
Deposit Operations
Phone1-877-247-2559
Fax866-699-2969
Mailing Address
Ally Bank Deposit Operations, PO Box 951, Horsham, PA 19044
WebsiteNotify online →
Verified Mar 2026
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