What to do when a Allianz Life account holder dies
Contact Allianz Life — 4-step process, 6 required documents, and claims evaluated within 10 business days of receiving all required documents, or within applicable state requirements. tax-qualified annuities: first payment by december 31 following the year of death. non-tax-qualified annuities: first payment within one year of death.
Customer Service
Phone1-800-950-1962
Fax1-763-582-6002
Mailing Address
Allianz Life Insurance Company of North America, PO Box 59060, Minneapolis, MN 55459-0060
Variable Annuities
Website Support
Financial Professionals (Fixed/Life)
Financial Professionals (Variable)
WebsiteLearn more→
Customer Service
Phone1-800-950-1962
Fax1-763-582-6002
Mailing Address
Allianz Life Insurance Company of North America, PO Box 59060, Minneapolis, MN 55459-0060
Variable Annuities
Website Support
Financial Professionals (Fixed/Life)
Financial Professionals (Variable)
WebsiteLearn more→
Claims Department
Phone1-800-950-1962
Fax1-763-582-6002
Mailing Address
Allianz Life Insurance Company of North America, PO Box 59060, Minneapolis, MN 55459-0060
Variable Annuity Claims
WebsiteNotify online→
Verified Apr 2026
Filing a death claim on a Allianz Life policy begins with notifying the Claims Department at 1-800-950-1962. Life insurance claims are separate from probate—proceeds transfer directly to named beneficiaries regardless of whether the estate goes through court. The timeline and documentation requirements depend on the policy type and cause of death.
Death claims at Allianz Life can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.
Death claim process
To file a claim after an account holder's death, here is what Allianz Life requires:
Filing a claim
1
Start a claim online at allianzlife.com/start-a-claim or call 800-950-1962 (fixed/life) or 800-624-0197 (variable)
2
Provide claim notification details:
- Deceased's name, contract/policy numbers, date of death, and beneficiary information
- All listed beneficiaries will be contacted and mailed a claim form packet
3
Complete and return the claim form with one certified copy of the death certificate
4
Claim evaluation and payment:
- Allianz Claims department evaluates the claim within 10 business days or per applicable state requirements
- If additional information is needed, Allianz will contact the beneficiary directly
- Payment is sent based on the selected payout option; a confirmation letter is mailed separately
Required Documents
- Completed claim form (provided in the claim packet mailed by Allianz)
- One certified copy of the death certificate
- Government-issued photo identification for each beneficiary
- Trust documents (if trust is named as beneficiary)
- Letters of administration or court appointment (if estate is beneficiary)
- Additional documentation for minor, foreign, or qualified retirement plan beneficiaries
Death claims phone: 800-950-1962 (fixed/life) or 800-624-0197 (variable), Mon-Thu 7 AM - 6 PM CT, Fri 7 AM - 5 PM CT. Fax: 763-582-6002. Mailing: PO Box 59060, Minneapolis, MN 55459-0060 (fixed/life) or PO Box 561, Minneapolis, MN 55440-0561 (variable). If a claim is not filed within the applicable timeframe, proceeds are considered unclaimed property and remitted to the state per applicable state requirements.
How long the process takes at Allianz Life: Claims evaluated within 10 business days of receiving all required documents, or within applicable state requirements. Tax-qualified annuities: first payment by December 31 following the year of death. Non-tax-qualified annuities: first payment within one year of death. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Documentation required by Allianz Life includes Completed claim form (provided in the claim packet mailed by Allianz), One certified copy of the death certificate, and Government-issued photo identification for each beneficiary, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Yes. If a claim is not filed within a certain number of years, the proceeds are considered unclaimed property and are remitted to the applicable state in accordance with state unclaimed property requirements.
Yes. Allianz Life insurance policy ownership can be transferred to an ILIT using the Transfer of Ownership Request form (SFAL0013). An Entity Customer Information form and certification of trust are required. The three-year lookback rule applies: if the insured dies within three years of the ownership transfer, the death benefit may be included in the taxable estate.
You can start a claim online at allianzlife.com/start-a-claim or call 800-950-1962 (fixed annuities and life insurance) or 800-624-0197 (variable annuities). Provide the deceased's name, contract or policy number, date of death, and beneficiary information. Allianz will mail a claim form packet to all listed beneficiaries. Return the completed claim form with one certified copy of the death certificate. Claims are evaluated within 10 business days of receiving all required documents.
Allianz Life's Claims Department can be reached by phone at 1-800-950-1962 and fax at 1-763-582-6002 for questions throughout the claims process.
If the deceased held multiple Allianz Life policies, each may require a separate claim or have different documentation requirements. The Claims Department can confirm which accounts require individual attention and which can be processed together.
Customer Service
Phone1-800-950-1962
Fax1-763-582-6002
Mailing Address
Allianz Life Insurance Company of North America, PO Box 59060, Minneapolis, MN 55459-0060
Variable Annuities
Website Support
Financial Professionals (Fixed/Life)
Financial Professionals (Variable)
WebsiteLearn more→
Customer Service
Phone1-800-950-1962
Fax1-763-582-6002
Mailing Address
Allianz Life Insurance Company of North America, PO Box 59060, Minneapolis, MN 55459-0060
Variable Annuities
Website Support
Financial Professionals (Fixed/Life)
Financial Professionals (Variable)
WebsiteLearn more→
Claims Department
Phone1-800-950-1962
Fax1-763-582-6002
Mailing Address
Allianz Life Insurance Company of North America, PO Box 59060, Minneapolis, MN 55459-0060
Variable Annuity Claims
WebsiteNotify online→
Verified Apr 2026
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