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What to do when an Alight account holder dies

Report the death to Alight Financial Solutions at 1-800-890-3200

What happens to Alight retirement accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Alight Financial Solutions (1-800-890-3200) to claim the funds.

To start a claim, contact Alight by phone at 1-800-890-3200 or email documentation to afscustomerservice@alight.com. You will need the account holder's full name, account numbers, and the death certificate.

Death claim process

The death claim process at Alight works as follows:

Filing a claim

1
Search the deceased person's employer at Find Your HR Website to reach the employer's service center. If it is not found, submit the help form on that page; Alight says a response may take up to 1-2 business days.
2
To report the death online, go to the Alight Guest Document Upload Center, enter the employer's name, select Notify us of a death, and upload a death certificate and any supporting documentation.
3
Where a trust or the estate is the beneficiary, select Representative of Estate in the same upload center and submit the documents that show who is authorized to act for the trust or estate.
4
For Medicare retiree benefits through Alight, contact Alight Retiree Health Solutions. It says claims are due within six months after the retiree's death, by mail within the year of the death.
5
For an Alight Financial Solutions account, call AFS at 1-800-890-3200. Its customer agreement says the account holders "must immediately give AFS notice thereof by telephone."
6
To claim an Alight Financial Solutions retirement account, use the Beneficiary Distribution Request and choose one request reason:
  • Beneficiary Distribution: the assets are paid to the beneficiary as a reportable event
  • Beneficiary Transfer: the assets move to the beneficiary's inherited IRA, with a letter of acceptance if that IRA is at another firm
  • Direct Rollover Due to Death: assets from a qualified employer plan go to the beneficiary IRA, with the plan administrator's or trustee's signature
7
Return the completed form to the advisor or financial institution that has the relationship with the retirement account, or to Alight Financial Solutions at the address, fax or email printed on the form.

Required Documents

  • Death certificate, to report a death at the Guest Document Upload CenterAlight says that at a minimum a death certificate must be provided to complete the processing of the decedent's account, and more may be required depending on the circumstances.
  • Letters Testamentary or Letters of Administration, if a participant's estate is the beneficiary of an employer planCourt-issued documents must be court-certified.
  • Trust agreement, if a trust is the beneficiary of an employer planTrust documents must include a trustee certification.
  • Small estate affidavit, if the estate representative acts under a small estate affidavitIt must be notarized.
  • Beneficiary Distribution Request (BENE-DIST 03-2025), for an Alight Financial Solutions retirement accountIt must be processed within 60 days of the beneficiary's signature. A request involving a qualified employer plan also needs the plan administrator's or trustee's signature.
  • A copy of the death certificate, for an Alight Financial Solutions transfer-on-death accountThe agreement says Pershing must receive it and any other documentation required to complete the distribution.
  • Inheritance or estate tax waivers, if Alight Financial Solutions requires them
  • Court order and instructions from the executor, where the estate is the named beneficiary of an Alight IRAThe IRA Designation of Beneficiary says Pershing requires them for the proper distribution of the assets.
  • Proof of the authorized signer, for an entity beneficiary claiming with the Beneficiary Distribution RequestThe form names a Corporate Resolution, a Trust Certification of Investment Powers and Letters of Testamentary.
  • Letter of acceptance from the receiving firm, for a beneficiary transfer to an inherited IRA held at another financial institution

Claims Contact

Forms Alight issues4

Beneficiary Distribution Request (BENE-DIST 03-2025)

Completed by the beneficiary. Available to download.1

Affidavit of Domicile

Completed by the executor, administrator or survivor. Available to download. Must be notarized.2

What happens to each kind of account3

Employer retirement plan

If a participant has died and a trust or the participant's estate is the beneficiary, Alight needs documentation showing who is authorized to act on behalf of the trust or estate before benefits can be accessed.4

Alight says a representative of the estate may be an executor, administrator, trustee, or an affiant under a small estate affidavit.4

IRA

Where several primary beneficiaries inherit one IRA, inherited accounts must be established for each beneficiary under their own name and Social Security number. Only spousal beneficiaries may treat the IRA as their own and transfer it into their name.1

The Beneficiary Distribution Request cannot be used for required minimum distributions. An inherited IRA must be established for a beneficiary who needs a power of attorney or guardian, who wants 100% tax withholding, or whose designated beneficiary died without taking the assets.1

Investment account

Under the Individual Transfer on Death Account Agreement, on notice of the death Pershing transfers the account to separate new accounts for the named beneficiaries without further instruction. If no beneficiary survives, the account passes to the estate.5

Accounts handled elsewhere2

Alight Retiree Health Solutions

Medicare retiree benefits from an employer through Alight, and their survivor benefits and claims6

Pershing LLC

Clearing agent for Alight Financial Solutions accounts, providing recordkeeping and operational services7

What Alight's agreement and guidance say7

Telling the institution

On the death of an account holder, all account holders or the surviving account holders "must immediately give AFS notice thereof by telephone."7

The estate of a deceased account holder stays liable, jointly and severally with the surviving account holders, for account obligations arising before AFS receives that notice and for obligations incurred in liquidating or adjusting the account.7

What it does when notified

The death of any person listed as an account holder is one of the events on which AFS and its clearing broker may sell or close out positions in the account, at their discretion and without prior notice.7

Before or after receiving notice of the death, AFS may require "such papers and inheritance or estate tax waivers," and may retain part of the account or restrict transactions in it as it deems necessary to protect itself against any tax, liability, penalty or loss.7

Where there is a health reimbursement account, Alight says the death of a retiree or spouse may affect coverage, and it can explain how benefits change and help notify the employer that contributes to the account.6

Online access

A named survivor has online access to the health reimbursement account starting January 1 of the following year, and can submit claims online from then.6

How proceeds are paid

The Beneficiary Distribution Request pays by journal entry to a BNY Pershing account, check to the beneficiary, check to the beneficiary's IRA at another firm, an alternate payee, overnight check (fees assessed), or a federal funds wire.1

What it says about taxes

The Beneficiary Distribution Request says that unless the beneficiary elects a different amount or no withholding, 10% federal income tax is withheld from the IRA distribution.1

The form says a nonresident alien has 30% tax withheld, and that requesting a reduced treaty rate requires opening an inherited IRA along with Form W-8BEN.1

Debts owed to the institution

Under the Transfer on Death agreement, if the account or any other of the owner's accounts at Pershing has a debit balance at death, Pershing may liquidate securities to satisfy it before distributing to the beneficiaries.5

Payment to a minor or incapacitated beneficiary

Under the Transfer on Death agreement, a beneficiary who is a minor when Pershing receives notice of the death has their share transferred to a custodial, fiduciary or guardianship account on receipt of appropriate documentation.5

Sources7

Download instructions for the whole estate

Alight Financial Solutions can be reached by phone at 1-800-890-3200, email at afscustomerservice@alight.com, and fax at 1-847-554-1444 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Alight primary sources (23 pages reviewed). How we research.

Alight death claims support

Alight Financial Solutions

Guest Document Upload Center (employer benefit plans (Notify us of a death))

Find Your HR Website (the employer's own service center)

Fax

1-847-554-1444

Hours

Monday-Friday 9:00 AM-7:00 PM ET

Mailing address

Alight Financial Solutions, PO Box 563901, Charlotte, NC 28256-3901
Verified Sep 2026

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