What to do when a Albert account holder dies
Contact Albert — 6-step process, 4 required documents, and varies; expect longer processing times than traditional banks due to fintech intermediary structure
Albert Customer Support (no dedicated estate/death claims department)
Phone(844) 891-9309
Emailsupport@albert.com
WebsiteNotify online→
Verified May 2026
After a Albert account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Albert's Albert Customer Support (no dedicated estate/death claims department) at (844) 891-9309 with the proper legal authority documents.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Albert. A certified death certificate is the primary document required to start any claim.
Death claim process
Follow these steps to file a death claim with Albert:
Filing a claim
1
Contact Albert customer support to report the account holder's death:
- Call (844) 891-9309 to leave a voicemail
- Email support@albert.com
- Text 63937
- Use the in-app chat if you have access to the account holder's device
2
Provide the deceased account holder's full legal name and any account identifiers
3
Submit a certified copy of the death certificate
4
Provide documentation establishing your legal authority:
- Letters Testamentary or Letters of Administration from probate court
- Small Estate Affidavit (if applicable under state law)
- Court order or other legal documentation as required
5
Albert support will coordinate with partner banks (Sutton Bank, Stride Bank, N.A.) and Albert Securities as applicable to process the claim
6
Expect delays as Albert is a fintech intermediary and claims may need to be processed through multiple partner institutions
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the authorized representative
- Letters Testamentary or Letters of Administration from probate court
- Small Estate Affidavit (if applicable under state law)
Albert does not have physical branches, so all death claims must be handled through email, phone, or in-app support. Because Albert uses multiple partner banks for the Cash and Savings products (Sutton Bank, Stride Bank, N.A., and Wells Fargo, N.A.), the estate may need to coordinate with multiple institutions. Investment accounts held through Albert Securities, LLC (FINRA/SIPC member) with clearing by Apex Clearing Corp follow separate claim procedures. Without POD/TOD designations, all accounts will likely require probate or a small estate affidavit for distribution.
How long the process takes at Albert: Varies; expect longer processing times than traditional banks due to fintech intermediary structure. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
To process a claim, Albert needs Certified copy of the death certificate, Government-issued photo ID for the authorized representative, Letters Testamentary or Letters of Administration from probate court, and Small Estate Affidavit (if applicable under state law). Death certificates and court documents must be certified copies—photocopies are not accepted.
Frequently asked questions
No. Albert's Deposit Account Agreement states the account cannot be owned or titled as Payable on Death (POD) or In Trust For (ITF), and that you do not have the ability to designate any beneficiaries, including in the event of your death. This is unusual: many banks allow a free POD designation that bypasses probate. At Albert, funds in your account will become part of your estate upon death instead.
No. The Albert Investing account is a brokerage account held through Albert Securities, LLC with clearing and custody by Apex Clearing Corp. Albert does not offer TOD beneficiary registration on the investing account through the app. Investment assets become part of your estate at death and pass through probate or a small estate affidavit, unlike a TOD-registered brokerage account at most other firms.
Because Albert supports no POD/TOD designation and no trust titling, all Albert accounts (Cash, Savings, and Investing) become part of the estate. The executor or personal representative contacts Albert support at support@albert.com, by phone at (844) 891-9309, or by text to 63937, then provides a certified death certificate and either Letters Testamentary/Letters of Administration from probate court or a small estate affidavit where state law allows. Albert has no branches, so the entire claim is handled remotely.
Possibly. Albert is a fintech app, not a bank, and uses multiple partner institutions: Albert Cash and Savings deposits are held at FDIC-insured partner banks including Sutton Bank, Stride Bank, N.A., and Wells Fargo, N.A., while the Albert Investing account is held through Albert Securities, LLC with clearing by Apex Clearing Corp. Albert customer support coordinates the claim, but settlement can take longer than at a traditional single-charter bank because funds may sit at more than one underlying institution.
Albert's Albert Customer Support (no dedicated estate/death claims department) can be reached by phone at (844) 891-9309 and email at support@albert.com for questions throughout the claims process.
Albert Customer Support (no dedicated estate/death claims department)
Phone(844) 891-9309
Emailsupport@albert.com
WebsiteNotify online→
Verified May 2026
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