Estate planning at Aflac
How to protect 11 Aflac accounts — manage beneficiaries online, fund a trust online, and file claims through Aflac's Policy Service Department
Aflac Customer Solutions Center
Phone1-800-992-3522
Mailing Address
Aflac, 1932 Wynnton Road, Columbus, GA 31999
Aflac New York
Aflac Dental & Vision
Davis Vision
Aflac Group
Aflac Tier One
WebsiteLearn more →
Policy Service Department
Phone1-800-992-3522
Fax1-800-448-8922
Mailing Address
Aflac, Attn: Policy Service Department, 1932 Wynnton Road, Columbus, GA 31999-7000
Claims Department
Phone1-800-992-3522
Fax1-877-442-3522
Mailing Address
Aflac, 1932 Wynnton Road, Columbus, GA 31999
Aflac New York Claims
WebsiteNotify online →
Verified Feb 2026
Aflac is a insurance company with 11 products relevant to estate planning. Life insurance and annuity proceeds transfer directly to named beneficiaries outside of probate, making beneficiary designations one of the most important estate planning steps for Aflac policyholders.
Beneficiary designations at Aflac can be managed online, by mail, and by phone, typically taking 10-15 minutes online; 15-20 minutes by mail. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).
Aflac provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
Beneficiaries and trust funding
How to manage beneficiaries online, fund a trust online, and review 11 account types at Aflac.
View details →When someone dies
Death claim process
Contact Aflac's Policy Service Department to file a claim. 12-step process, 7 required documents, and contact information for survivors.
View details →For questions about any of these procedures, contact Aflac's Policy Service Department at 1-800-992-3522.
Frequently asked questions
Log in to your MyAflac account at mylogin.aflac.com, click on Policy Summary/Forms/History for the policy you want to update, and select Change Beneficiary Online. You can add primary and contingent beneficiaries with percentage allocations. You can also download the Request for Beneficiary Change form and submit it by mail to Aflac, Attn: Policy Service Department, 1932 Wynnton Road, Columbus, GA 31999-7000, or by fax to 800-448-8922. New York policyholders should use the NY-specific beneficiary change form available on aflac.com or call 800-366-3436.
Yes. Trusts can be named as beneficiaries on Aflac life insurance policies. You can name individuals, trusts, or qualifying charitable organizations as beneficiaries. You will need to provide the full legal trust name, the date the trust was established, and the trust EIN. You can update the beneficiary designation online through MyAflac, by phone at 800-992-3522, or by submitting the Request for Beneficiary Change form by mail or fax.
Aflac Customer Solutions Center
Phone1-800-992-3522
Mailing Address
Aflac, 1932 Wynnton Road, Columbus, GA 31999
Aflac New York
Aflac Dental & Vision
Davis Vision
Aflac Group
Aflac Tier One
WebsiteLearn more →
Policy Service Department
Phone1-800-992-3522
Fax1-800-448-8922
Mailing Address
Aflac, Attn: Policy Service Department, 1932 Wynnton Road, Columbus, GA 31999-7000
Claims Department
Phone1-800-992-3522
Fax1-877-442-3522
Mailing Address
Aflac, 1932 Wynnton Road, Columbus, GA 31999
Aflac New York Claims
WebsiteNotify online →
Verified Feb 2026
Estate planning resources for Aflac customers
Tools and documents to help protect your Aflac accounts.
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