What to do when a Addition Financial account holder dies
Contact Addition Financial — 4-step process, 5 required documents, and 30-90 days depending on account structure and estate complexity
Contact Center
Phone1-407-896-9411
Toll-Free1-800-771-9411
Fax1-407-333-7920
Mailing Address
Addition Financial Contact Center, PO Box 958471, Lake Mary, FL 32795-8471
WebsiteLearn more→
Contact Center
Phone1-407-896-9411
Toll-Free1-800-771-9411
Fax1-407-333-7920
Mailing Address
Addition Financial Contact Center, PO Box 958471, Lake Mary, FL 32795-8471
WebsiteLearn more→
Member Services
Phone1-407-896-9411
Toll-Free1-800-771-9411
Fax1-407-333-7920
Mailing Address
Addition Financial Credit Union, PO Box 958471, Lake Mary, FL 32795-8471
Verified Jul 2026
The Member Services at Addition Financial coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.
The claim process begins with a phone call to 1-407-896-9411. Have the account holder's full name, account numbers, and a certified death certificate available when making initial contact.
Death claim process
Follow these steps to file a death claim with Addition Financial:
Filing a claim
1
Contact Addition Financial at 407-896-9411 or 800-771-9411, or visit any branch location to notify the credit union of the member's death
2
Submit a certified copy of the death certificate with the raised seal; individual accounts are restricted upon notification
3
Settlement depends on the account structure:
- POD beneficiary: beneficiary provides government-issued ID and death certificate to claim funds
- Joint account with right of survivorship: surviving owner retains full access to funds
- No beneficiary or surviving joint owner: funds become part of the estate and go through probate
4
For probate estates, provide legal authority:
- Letters Testamentary or Letters of Administration issued by the probate court where the member resided (a Florida probate court for most members; a Georgia probate court for members served by the former Envision branches in Thomas and Decatur counties)
- Florida estates may qualify for disposition of personal property without administration or summary administration under the Florida Probate Code; Georgia estates may use a small-estate procedure under Georgia law
- A Power of Attorney or convenience-account agency terminates at the owner's death; per the account terms, Addition Financial may continue to honor an agent's transactions until it receives written notice (or has actual knowledge) of the death and has had a reasonable opportunity to act on it, so provide written notice promptly
Required Documents
- Certified copy of death certificate with raised seal
- Government-issued photo ID for beneficiary, joint owner, or personal representative
- Letters Testamentary or Letters of Administration (if no POD beneficiary; issued by probate court)
- Small Estate Affidavit (if estate qualifies under Florida or Georgia law, depending on the member's state of residence)
- Trust documents (if trust is named as beneficiary)
Claims Contact
What to know at this institution
Addition Financial requires a certified death certificate with a raised seal to begin the account settlement process. Its "Rights at Death" account terms determine who receives the funds: a single-party account passes as part of the deceased party's estate; a multiple-party account with right of survivorship passes to the surviving party or parties; a single-party account with a Pay-on-Death (POD) designation passes to the designated POD beneficiaries and is not part of the estate; and a multiple-party account with right of survivorship and a POD designation passes to the POD beneficiaries only at the death of the last surviving party. A Power of Attorney or convenience-account agency automatically terminates at death, and the credit union may keep honoring the agent's transactions until it has written notice (or actual knowledge) of the death and a reasonable opportunity to act, so notify the credit union in writing as soon as possible. Federal benefit payments (Social Security, VA) received after death may be returned to the government.
Expected timelines at Addition Financial: 30-90 days depending on account structure and estate complexity. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by Addition Financial includes Certified copy of death certificate with raised seal, Government-issued photo ID for beneficiary, joint owner, or personal representative, and Letters Testamentary or Letters of Administration (if no POD beneficiary; issued by probate court), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Visit any Addition Financial branch with government-issued photo ID or call 407-896-9411 (800-771-9411). You can add Payable on Death (POD) beneficiaries to deposit accounts including checking, savings, money market, and share certificates. Provide the beneficiary's full name, date of birth, Social Security number, and relationship, along with percentage allocations for multiple beneficiaries. The Account Card (Payable on Death (POD)/Trust Account) form is available at https://www.additionfi.com/forms.
Account settlement depends on the account structure. Accounts with a Payable on Death (POD) beneficiary pass directly to the named beneficiary outside of probate. Joint accounts with right of survivorship pass to the surviving owner. Single-party accounts without a POD designation become part of the estate and go through probate. Contact Addition Financial at 407-896-9411 or 800-771-9411 as soon as possible to begin the settlement process. A certified copy of the death certificate with raised seal is required.
Addition Financial's Member Services can be reached by phone at 1-800-771-9411 and fax at 1-407-333-7920 for questions throughout the claims process.
Multiple Addition Financial accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Member Services to confirm what applies.
Sources
Data sourced from Addition Financial primary sources (25 pages reviewed). How we research.
Contact Center
Phone1-407-896-9411
Toll-Free1-800-771-9411
Fax1-407-333-7920
Mailing Address
Addition Financial Contact Center, PO Box 958471, Lake Mary, FL 32795-8471
WebsiteLearn more→
Contact Center
Phone1-407-896-9411
Toll-Free1-800-771-9411
Fax1-407-333-7920
Mailing Address
Addition Financial Contact Center, PO Box 958471, Lake Mary, FL 32795-8471
WebsiteLearn more→
Member Services
Phone1-407-896-9411
Toll-Free1-800-771-9411
Fax1-407-333-7920
Mailing Address
Addition Financial Credit Union, PO Box 958471, Lake Mary, FL 32795-8471
Verified Jul 2026
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