What to do when a Mileage Plan account holder dies
Contact Alaska Airlines to request a transfer of miles after an account holder dies — approximately 10 days for processing
Mileage Plan Customer Service
Phone1-800-654-5669
Timeline
Approximately 10 days for processing
WebsiteFile estate claim →
(General customer service)
Verified Mar 2026
Alaska Airlines offers a process for transferring Mileage Plan miles to family members after the account holder dies.
The transfer process typically takes approximately 10 days for processing.
How to request a transfer
To request a transfer of Mileage Plan miles after an account holder's death, follow these steps:
1
Contact Alaska Airlines Mileage Plan at 1-800-654-5669 and reference "Memorial Miles," or email mileageplan@alaskaair.com with the subject line "Attn: Memorial Miles."
2
Provide required documentation:
- •Photocopy of the legal death certificate
- •Name and Mileage Plan number of the deceased member
- •Name(s) and Mileage Plan number(s) of the beneficiary or beneficiaries
3
Miles can be split among multiple beneficiaries.
4
Allow approximately 10 days for processing.
Required Documents
- Photocopy of the legal death certificate
- Deceased member's name and Mileage Plan number
- Beneficiary name(s) and Mileage Plan number(s)
Timeline
Approximately 10 days for processing
Frequently asked questions
Memorial Miles is Alaska Airlines' fee-free program for transferring a deceased member's miles to one or more beneficiaries. You need a copy of the death certificate and the Mileage Plan numbers of both the deceased and the recipient(s).
No. The Memorial Miles program transfers miles at no charge, unlike most other airlines that charge fees or deny transfers entirely.
Yes. Miles can be split among multiple beneficiaries, each of whom needs their own Mileage Plan account.
Alaska Airlines does not specify that the requester must be the executor. A family member with a copy of the death certificate and the relevant Mileage Plan numbers can initiate the request.
After the transfer is complete, the recipient can use the miles according to the program's standard terms. Document the deceased account holder's details to make this process easier for your executor or family.
Mileage Plan Customer Service
Phone1-800-654-5669
Timeline
Approximately 10 days for processing
WebsiteFile estate claim →
(General customer service)
Verified Mar 2026