SIMPLYTRUST — SECURITY

We take the security of your information seriously. Our platform uses industry-standard security measures to protect your data across our website and mobile apps.

Free Document Tools

Our free document tools, including the will builder and Transfer-on-Death deed forms, process your information entirely within your browser. Your form entries and generated documents are never transmitted to or stored on SimplyTrust servers. We cannot access, recover, or retrieve documents created through these tools.

Subscription Platform

Authentication

We use phone-based authentication powered by Stytch. When you sign in, you receive a one-time verification code via SMS. This eliminates the need for passwords and protects against common password-based attacks.

Data Protection

All data transmitted between your device and our servers is encrypted using TLS 1.3. Your trust documents, contact information, and personal data are stored in Supabase, a SOC 2 Type II compliant database platform with encryption at rest and row-level security.

Mobile App Security

Our iOS and Android apps are built with Flutter and follow platform security best practices. Authentication tokens are stored securely using platform-native secure storage, and all network communication is encrypted.

Payment Security

In-app payments are processed through Apple's App Store and Google Play Store, which handle all payment information securely. Your payment details never touch our servers.

Third-Party Services

We use trusted third-party services to operate our platform:

• Stytch - Phone number authentication
• Supabase - Secure database and file storage
• RevenueCat - Subscription management
• Customer.io - Email communications

Each of these providers maintains their own security certifications and compliance standards.

Privacy

We respect your privacy and handle your data according to our Privacy Policy. You have the right to access, correct, or delete your personal information at any time.

Keeping Your Account Secure

To help protect your account:

• Keep your phone number up to date in your account settings
• Never share verification codes with anyone
• Be cautious of unsolicited messages asking for personal information
• Keep your mobile device and apps up to date
• Contact us immediately if you suspect unauthorized access

Contact

If you have security concerns or discover a vulnerability, please contact us: