What to do when a Pacific Premier Bank account holder dies

Processing timelines at Pacific Premier Bank: Distribution requests are initiated after receipt of the death certificate and completed claim forms; contact the bank for case-specific timelines. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Pacific Premier Bank requires several documents to process a claim, including Certified death certificate, Valid government-issued photo ID for each beneficiary or claimant, and Account information for the deceased, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Pacific Premier Bank's Client Care can be reached by phone at 866-486-7782 for questions throughout the claims process.

If the deceased held multiple Pacific Premier Bank accounts, each may require a separate claim or have different documentation requirements. The Columbia Private Trust (formerly Pacific Premier Trust) can confirm which accounts require individual attention and which can be processed together.