What to do when a Hancock Whitney account holder dies

Processing timelines at Hancock Whitney: Varies based on account type, documentation completeness, and whether probate is required. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Hancock Whitney requires several documents to process a claim, including Certified death certificate (at least one original), Government-issued photo ID for the beneficiary, surviving joint owner, or estate representative, and Letters Testamentary or Letters of Administration (if no POD or survivorship designation), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Hancock Whitney's Death Claims can be reached by phone at 1-800-448-8812 for questions throughout the claims process.

If the deceased held multiple Hancock Whitney accounts, each may require a separate claim or have different documentation requirements. The Trust & Asset Management can confirm which accounts require individual attention and which can be processed together.