
What to do when a First Hawaiian account holder dies
Report the death to First Hawaiian's Customer Service Center at 1-888-844-4444
What happens to First Hawaiian accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with First Hawaiian's Customer Service Center (1-808-844-4444) to claim the funds.
Death claim process
Here is the step-by-step death claim process at First Hawaiian:
Filing a claim
- P.O.D. authorization: the named beneficiary brings the death certificate and ID to be paid the balance
- Joint account: the surviving depositor gives written notice of the death with the death certificate, then may withdraw the funds
- Trust account: the trust agreement or Certification of Trust, the death certificate, and successor trustee identification
- Probate: Letters Testamentary or Letters of Administration from the court
- Small estate: a Hawaii Affidavit for Collection of Personal Property, if the estate qualifies
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID, for the person making the claim
- Written notice of the death, from a surviving joint depositorDeposit Rule 2A(2) requires the surviving depositors to let the bank know immediately in writing.
- Letters Testamentary or Letters of Administration, if probate is required
- Trust agreement or Certification of Trust, if the account is held in trust
- Hawaii Affidavit for Collection of Personal Property, for a small estate, if the estate qualifiesThe affidavit reaches personal property only.
- Proof of relationship to the deceased, if applicable
What happens to each kind of account5
- Joint account with survivorship
First Hawaiian opens joint accounts as joint tenants with rights of survivorship, "and not as tenants in common or as tenants by the entirety."1
The surviving depositor may withdraw all of the funds once the bank has written notice of the death.2
- Payable-on-death account
A P.O.D. authorization allows only one beneficiary per account and is available only at Hawaii branches. A P.O.D. account at a Guam or CNMI branch is administered as an "in trust for" account.1
The single named beneficiary is paid the remaining balance. If the beneficiary died before the owner, the authorization ended and the account is paid to the owner's estate; if the beneficiary died after the owner but before payment, the funds go to the beneficiary's estate.2
At Guam and CNMI branches, an "in trust for" account is paid on the death of the last surviving trustee to the living beneficiary, or jointly to the living beneficiaries.2
- Trust account
The successor trustee presents the trust agreement or Certification of Trust with the death certificate, and opens or re-papers the account in the trust's name.2
- Account in one name
With no beneficiary, joint owner or trust, the account is an estate asset. The executor or administrator provides Letters Testamentary or Letters of Administration, or a Hawaii Affidavit for Collection of Personal Property if the estate qualifies.2
- Certificate of deposit
The early withdrawal penalty "will not be imposed if the withdrawal is due to the death or mental incompetence of any depositor listed in the account name," so an estate can close a term CD early without the penalty.3
Accounts handled elsewhere6
- Personal Trusts Services, Wealth Management Group
Trust, wealth management and investment accounts2
Phone: 1-808-525-7134
- First Hawaiian Advisors, Wealth Management Group
Trust and investment accounts, in the Wealth Management Group2
Phone: 1-808-525-5159
- Institutional Advisory Services, Wealth Management Group
Trust and investment accounts, in the Wealth Management Group2
Phone: 1-808-525-5177
- Trust Retirement Benefits, Wealth Management Group
Trust and investment accounts, in the Wealth Management Group2
Phone: 1-808-525-7755
- Mortgage Customer Service
Mortgages and home equity loans, including successor-in-interest requests2
Phone: 1-844-672-1594
Hours: Monday-Friday 8:00 AM-5:00 PM HST
- Auto loans
Auto loans2
Phone: 1-808-943-4525
Help First Hawaiian offers survivors1
- Agent for Trustee
A Wealth Management Group service that lists estate settlement and ongoing administration among its services.4
What First Hawaiian's agreement and guidance say5
- Telling the institution
When one owner of a joint account dies, the surviving depositors must notify the bank immediately in writing (Deposit Rule 2A(2)).1
- Debts owed to the institution
Rule 15 lets the bank apply funds in a joint account to repay the debt of just one owner, "even if the other accountholder(s) deposited all of the funds in the account."1
- Disputes between claimants
Rule 17 lets the bank hold the funds while a dispute over ownership or authority is resolved, and deposit them with a court if it cannot resolve them.1
- Powers of attorney
Rule 19 says powers of attorney "will ordinarily not be accepted for fiduciary accounts except to the extent that acceptance is required by the Hawaii Uniform Power of Attorney Act."1
- Dormant and unclaimed accounts
Under Rule 14, a Hawaii or Guam checking account with no customer-initiated transactions for one year is treated as inactive (savings, Money Market Checking and MaxiMizer: three years; CNMI: six months and one year). An account that stays inactive long enough is transferred to the state as unclaimed property.1
Not in First Hawaiian's published guidance6
- A procedure for reporting a death
- A claim form
- A fax number for claim documents
- How long a claim takes
- Payments after the death
- Deposits after the death
Sources4
- 1.Rules and Regulations for First Hawaiian Bank Personal Deposit Accounts
- 2.Contact Us
- 3.Online CD disclosures
- 4.Agent for Trustee
First Hawaiian's Customer Service Center can be reached by phone at 1-888-844-4444 for questions throughout the claims process.
Sources
(2)·
Data sourced from First Hawaiian primary sources (29 pages reviewed). How we research.
First Hawaiian death claims support
Customer Service Center
Phone
Toll-free
Wealth Management Group / Personal Trusts Services
Mortgage Customer Service
Auto Loan Customer Service
Auto Loan Late Payments
Hours
Mailing address
Website
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