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What to do when a First Hawaiian account holder dies

Report the death to First Hawaiian's Customer Service Center at 1-888-844-4444

What happens to First Hawaiian accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with First Hawaiian's Customer Service Center (1-808-844-4444) to claim the funds.

Death claim process

Here is the step-by-step death claim process at First Hawaiian:

Filing a claim

1
Report the death to First Hawaiian Bank customer service at (808) 844-4444 or toll-free (888) 844-4444 (daily, 7:00 AM-7:00 PM HST), or at any branch.
2
If the deceased person held a joint account, the surviving depositor must let the bank know immediately in writing, as Deposit Rule 2A(2) requires.
3
Provide a certified copy of the death certificate and government-issued photo ID for the person making the claim, with the authority document that matches how each account was held.
4
Written notice and documents go to First Hawaiian Bank, PO Box 3200, Honolulu, HI 96847.
5
For trust, wealth management and investment accounts, contact Personal Trusts Services in the Wealth Management Group at (808) 525-7134.
6
For a mortgage or home equity loan, call Mortgage Customer Service at (844) 672-1594 (Mon-Fri, 8:00 AM-5:00 PM HST) to be recognized as a successor in interest. For an auto loan, call (808) 943-4525.

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID, for the person making the claim
  • Written notice of the death, from a surviving joint depositorDeposit Rule 2A(2) requires the surviving depositors to let the bank know immediately in writing.
  • Letters Testamentary or Letters of Administration, if probate is required
  • Trust agreement or Certification of Trust, if the account is held in trust
  • Hawaii Affidavit for Collection of Personal Property, for a small estate, if the estate qualifiesThe affidavit reaches personal property only.
  • Proof of relationship to the deceased, if applicable

What happens to each kind of account5

Joint account with survivorship

First Hawaiian opens joint accounts as joint tenants with rights of survivorship, "and not as tenants in common or as tenants by the entirety."1

The surviving depositor may withdraw all of the funds once the bank has written notice of the death.2

Payable-on-death account

A P.O.D. authorization allows only one beneficiary per account and is available only at Hawaii branches. A P.O.D. account at a Guam or CNMI branch is administered as an "in trust for" account.1

The single named beneficiary is paid the remaining balance. If the beneficiary died before the owner, the authorization ended and the account is paid to the owner's estate; if the beneficiary died after the owner but before payment, the funds go to the beneficiary's estate.2

At Guam and CNMI branches, an "in trust for" account is paid on the death of the last surviving trustee to the living beneficiary, or jointly to the living beneficiaries.2

Trust account

The successor trustee presents the trust agreement or Certification of Trust with the death certificate, and opens or re-papers the account in the trust's name.2

Account in one name

With no beneficiary, joint owner or trust, the account is an estate asset. The executor or administrator provides Letters Testamentary or Letters of Administration, or a Hawaii Affidavit for Collection of Personal Property if the estate qualifies.2

Certificate of deposit

The early withdrawal penalty "will not be imposed if the withdrawal is due to the death or mental incompetence of any depositor listed in the account name," so an estate can close a term CD early without the penalty.3

Accounts handled elsewhere6

Personal Trusts Services, Wealth Management Group

Trust, wealth management and investment accounts2

First Hawaiian Advisors, Wealth Management Group

Trust and investment accounts, in the Wealth Management Group2

Institutional Advisory Services, Wealth Management Group

Trust and investment accounts, in the Wealth Management Group2

Trust Retirement Benefits, Wealth Management Group

Trust and investment accounts, in the Wealth Management Group2

Mortgage Customer Service

Mortgages and home equity loans, including successor-in-interest requests2

Phone: 1-844-672-1594

Hours: Monday-Friday 8:00 AM-5:00 PM HST

Auto loans

Auto loans2

Help First Hawaiian offers survivors1

Agent for Trustee

A Wealth Management Group service that lists estate settlement and ongoing administration among its services.4

What First Hawaiian's agreement and guidance say5

Telling the institution

When one owner of a joint account dies, the surviving depositors must notify the bank immediately in writing (Deposit Rule 2A(2)).1

Debts owed to the institution

Rule 15 lets the bank apply funds in a joint account to repay the debt of just one owner, "even if the other accountholder(s) deposited all of the funds in the account."1

Disputes between claimants

Rule 17 lets the bank hold the funds while a dispute over ownership or authority is resolved, and deposit them with a court if it cannot resolve them.1

Powers of attorney

Rule 19 says powers of attorney "will ordinarily not be accepted for fiduciary accounts except to the extent that acceptance is required by the Hawaii Uniform Power of Attorney Act."1

Dormant and unclaimed accounts

Under Rule 14, a Hawaii or Guam checking account with no customer-initiated transactions for one year is treated as inactive (savings, Money Market Checking and MaxiMizer: three years; CNMI: six months and one year). An account that stays inactive long enough is transferred to the state as unclaimed property.1

Not in First Hawaiian's published guidance6

  • A procedure for reporting a death
  • A claim form
  • A fax number for claim documents
  • How long a claim takes
  • Payments after the death
  • Deposits after the death

Sources4

Download instructions for the whole estate

First Hawaiian's Customer Service Center can be reached by phone at 1-888-844-4444 for questions throughout the claims process.

Sources

(2)·

Data sourced from First Hawaiian primary sources (29 pages reviewed). How we research.

First Hawaiian death claims support

Customer Service Center

Wealth Management Group / Personal Trusts Services

Mortgage Customer Service

1-844-672-1594Monday-Friday 8:00 AM-5:00 PM HST

Auto Loan Customer Service

Auto Loan Late Payments

Hours

Daily 7:00 AM-7:00 PM HST

Mailing address

First Hawaiian Bank, P.O. Box 3200, Honolulu, HI 96847
Verified Sep 2026

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