What to do when a First Hawaiian account holder dies

Processing timelines at First Hawaiian: Varies based on account type and documentation. Accounts with POD beneficiaries or joint ownership may be resolved more quickly. Probated estates depend on court timelines. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

First Hawaiian requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for the claimant, and Letters Testamentary or Letters of Administration (if probate is required), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

First Hawaiian's Death Claims can be reached by phone at 1-888-844-4444 for questions throughout the claims process.

When the deceased had multiple First Hawaiian accounts, some may need separate claims while others can be handled together. The Wealth Management - Personal Trusts can clarify what's needed for each account type.