What to do when a CommunityAmerica account holder dies

Processing timelines at CommunityAmerica: The Estate Representative review may take several days. POD accounts with named beneficiaries are processed more quickly than accounts requiring probate. Timeline for probate-dependent accounts varies by court jurisdiction.. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

CommunityAmerica requires several documents to process a claim, including Certified death certificate (required before any account can be settled), Government-issued photo ID (driver's license, state ID, or passport) for the claimant or beneficiary, and Letters Testamentary or Letters of Administration (if no POD designation and probate is required), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

CommunityAmerica's Estate Representative / Account Settlement can be reached by phone at (800) 892-7957 for questions throughout the claims process.

If the deceased held multiple CommunityAmerica accounts, each may require a separate claim or have different documentation requirements. The Estate Representative / Account Settlement can confirm which accounts require individual attention and which can be processed together.