What to do when a Citizens Business Bank account holder dies

Processing timelines at Citizens Business Bank: Varies based on account type, documentation completeness, and whether probate is required. Accounts with POD beneficiaries or trust titling are generally processed faster than accounts requiring probate.. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Citizens Business Bank requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for the claimant, and Letters Testamentary or Letters of Administration (if probate is required), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Citizens Business Bank's Client Services can be reached by phone at 1-888-228-2265 for questions throughout the claims process.

If the deceased held multiple Citizens Business Bank accounts, each may require a separate claim or have different documentation requirements. The CitizensTrust Wealth Management can confirm which accounts require individual attention and which can be processed together.