
What to do when a Cathay Bank account holder dies
Report the death to Cathay Bank Customer Service Center at 1-800-922-8429
When an account holder at Cathay Bank passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Cathay Bank Customer Service Center (1-626-582-7380) to access and distribute the funds.
Deposit, investment & retirement accounts
Here is the step-by-step death claim process at Cathay Bank:
Filing a claim
- A copy of the death certificate. Call 800-922-8429 first and ask whether the branch requires a certified copy
- Your government-issued photo ID
- The account number, the passbook for a Passbook Savings account, or a recent statement
- The document that matches the account title: Letters Testamentary or Letters of Administration, the trust agreement or Certification of Trust, or a California small estate affidavit
- A copy of the death certificate. Ask 800-922-8429 whether a certified copy is required before paying for one
- A copy of your government-issued photo ID
- The matching legal document: Letters, a Certification of Trust or the full trust agreement with amendments, or a California small estate affidavit
- A cover letter with the deceased person's full legal name, the account numbers, the state where the account is domiciled, your relationship and role, and your phone number and mailing address
- A signed written instruction to end any automatic payment or transfer plan on the account
Forms Cathay Bank issues1
- IRA distribution paperwork
Completed by the named IRA beneficiary, or the trustee where a trust is the beneficiary. Provided at a branch.1
What happens to each kind of account7
- Account in one name
An account in one name with no P.O.D., Totten Trust or survivorship is settled with Letters Testamentary or Letters of Administration and the personal representative's photo ID.1
- Joint account with survivorship
The deceased owner's interest passes immediately to the surviving owner or owners. The death certificate removes the deceased person from the account.1
- Joint account without survivorship
On a joint account held as tenants in common, the deceased owner's proportionate share passes to the estate and needs the estate's documents.1
- Payable-on-death account
The payee becomes the account holder at the last owner's death, and brings the death certificate and photo ID.1
On a Totten Trust account, the named beneficiary or beneficiaries own the account at the trustee's death, and bring the death certificate and photo ID.1
- Trust account
On a formal trust account, the successor trustee brings the death certificate, the Certification of Trust or the full trust agreement with all amendments, and photo ID.1
- Fiduciary account
Under its Fiduciary Accounts clause, Cathay Bank may require whatever documents and authorizations it deems necessary from an estate, guardianship or conservatorship claimant, at account opening and at all times afterward, to satisfy itself of the person's authority.2
- IRA
The named IRA beneficiary completes Cathay Bank's IRA distribution paperwork. A trust named as IRA beneficiary is claimed by the trustee with the trust documents.1
State requirements Cathay Bank statesCalifornia, Massachusetts, Maryland, Washington, Illinois, Texas
- California
Multiple P.O.D. payees on a California account take equal shares.2
- Massachusetts
Multiple P.O.D. payees on a Massachusetts account take equal shares.2
- Maryland
Multiple P.O.D. payees on a Maryland account take equal shares.2
- Washington
Multiple P.O.D. payees on a Washington account take equal shares.2
On a Washington account, an effective disposition by will overrides the beneficiary designation.2
- Illinois
Multiple P.O.D. payees on an Illinois account take as tenants in common, with no survivorship.2
- Texas
On a Texas account, the bank's set-off right does not reach a liability from a home equity loan secured by Texas homestead property.2
State law on paying a balance without lettersNew York, Texas, Washington
- New York
N.Y. SCPA § 1310
New York law permits a bank to pay from a deceased depositor's balance on an affidavit made under oath, without letters testamentary or letters of administration.N.Y. SCPA § 1310Verified Oct 3, 2026View source
Paid to: surviving spouse
Limit: $30,000 in total from every holder
When: forthwith
Paid to: surviving spouse, children eighteen or older, either parent, brother or sister, niece or nephew, or at their request a creditor or the person who paid the funeral expense
Limit: $15,000 in total from every holder
When: not less than thirty days after the death
Paid to: a distributee, a creditor, or the person who paid the funeral expenses
Limit: $5,000 held at the institution and $5,000 in total from every holder
When: not less than 6 months after the death
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
- Texas
Tex. Est. Code § 152.051
Texas law permits a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source
Paid to: a funeral home or the applicant, for funeral and burial expenses
Limit: $5,000 in total from every holder
When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
- Washington
RCW 30A.22.190(2)
Washington law permits a bank to pay from a deceased depositor's balance on an affidavit, without letters testamentary or letters of administration.RCW 30A.22.190(2)Verified Oct 3, 2026View source
Limit: $2,500 held at the institution
Paid to: the surviving spouse, next of kin, funeral director, or other creditor who may appear to be entitled thereto
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
RCW 30A.22.190(1)
Washington law permits a bank to pay from a deceased depositor's balance on an affidavit, without letters testamentary or letters of administration.RCW 30A.22.190(1)Verified Oct 3, 2026View source
Limit: The section sets no dollar limit.
Paid to: the surviving spouse (party to a community property agreement with the decedent that reaches the funds)
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
What Cathay Bank's agreement and guidance say7
- Telling the institution
Section 16 of the agreement obligates you to notify the bank immediately of the death of any account holder, authorized signer or designated beneficiary.2
- What it does when notified
Cathay Bank may freeze all or part of the account if it has any question as to the ownership of funds, until it receives proof satisfactory to it of each person's right to the funds.2
- Deposits after the death
Cathay Bank may freeze, offset, refuse or reverse deposits and transactions. The clause names governmental or retirement benefit payments payable to the deceased as its example.2
If the bank is obligated to return funds removed from the account after the death, the other account holders agree to reimburse it.2
- Payments after the death
Cathay Bank may keep honoring items and instructions given earlier by a previously authorized person until it receives specific written notice not to. A new or updated signature card does not, by itself, end a pre-existing payment or transfer plan.2
Section 39 lets the bank pay a check presented more than six months after its issue date, and the bank does not normally examine the date on checks, so the deceased person's outstanding checks can still clear.2
- Debts owed to the institution
Section 37 lets the bank set off deposit funds against obligations any account holder owes it. It does not apply to an IRA or tax-qualified retirement account.2
- Which state governs the account
The agreement applies the law of the state where the account is maintained. Payout rules for multiple P.O.D. payees differ by that state: CA, MA, MD and WA share one section, and IL, NJ, NV and TX each have their own.2
- Dormant and unclaimed accounts
Under Section 23, an account with no deposit, withdrawal or other communication showing interest is eventually reported abandoned to the state named in the account address. Interest payments and some electronic credits do not count as activity.2
Once the funds go to the state, the claim has to be filed with the state rather than with Cathay Bank.2
Not in Cathay Bank's published guidance3
- A list of required documents
- A claim form to download
- Whether the death certificate must be certified
Sources2
- 1.Contact Us
- 2.Deposit Account Agreement, version dated 2026-09-04
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
- The deceased borrower's full legal name and loan number
- A copy of the death certificate. Ask Loan Servicing at 800-922-8429 option 2-4-4 whether a certified copy is needed before buying one
- Continue making payments on the existing loan
- Apply for loss mitigation
- Assume the loan, refinance, or pay off the balance
- Mail to Cathay Bank, P.O. Box 80426, City of Industry, CA 91716-8426
- Wire to Cathay Bank, Attention: Consumer Loans Dept, 9650 Flair Drive, El Monte, CA 91731, ABA 122203950, account 20210154, with the borrower name, loan number and note number
- Pay at a branch
- Pay through Personal Online Banking
Claims Contact
Phone: 1-800-922-8429
Hours: Monday-Friday 6:00 AM-7:30 PM PT (consumer)
Mailing address: Cathay Bank, Loan Servicing Department RS-16, 9650 Flair Drive, El Monte, CA 91731
Forms Cathay Bank issues1
- Successor in Interest documentation package
Completed by the person claiming an ownership interest in the property. Sent by the institution on request.1
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
Not in Cathay Bank's published guidance2
- A list of required documents
- Whether the death certificate must be certified
Sources1
- The deceased borrower's full legal name and account number
- A copy of the death certificate. Ask Loan Servicing at 800-922-8429 option 2-4-4 whether a certified copy is needed before paying for one
- Pay off the outstanding balance
- Refinance the debt
- Discuss repayment terms with loan servicing
Claims Contact
Phone: 1-800-922-8429
Hours: Monday-Friday 6:00 AM-7:30 PM PT (consumer)
Mailing address: Cathay Bank, Loan Servicing Department RS-16, 9650 Flair Drive, El Monte, CA 91731
Forms Cathay Bank issues1
- Successor in Interest documentation package
Completed by the person claiming an ownership interest in the property. Sent by the institution on request.1
State requirements Cathay Bank statesTexas
- Texas
For an account domiciled in Texas, the agreement records that set-off is barred for a liability arising from a home equity loan secured by Texas homestead property.2
What Cathay Bank's agreement and guidance say1
- Debts owed to the institution
Section 37 of the Deposit Account Agreement lets Cathay Bank set off funds in a deposit account against obligations any account holder owes it, which reaches a joint deposit account shared with the borrower. It does not reach an IRA or tax-qualified retirement account.2
Not in Cathay Bank's published guidance2
- A list of required documents
- Whether the death certificate must be certified
Sources2
Cathay Bank Customer Service Center can be reached by phone at 1-800-922-8429 for questions throughout the claims process.
Sources
Data sourced from Cathay Bank primary sources (15 pages reviewed). How we research.
Cathay Bank death claims support
Cathay Bank Customer Service Center
Phone
Toll-free
Loan servicing (mortgage / HELOC Successor in Interest)
Overseas callers
Cathay Wealth Management (investment accounts)
Hours
Mailing address
Website
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