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What to do when a Cathay Bank account holder dies

Report the death to Cathay Bank Customer Service Center at 1-800-922-8429

When an account holder at Cathay Bank passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Cathay Bank Customer Service Center (1-626-582-7380) to access and distribute the funds.

Deposit, investment & retirement accounts

Here is the step-by-step death claim process at Cathay Bank:

Filing a claim

1
Notify Cathay Bank immediately by calling the Customer Service Center at 800-922-8429 or visiting a branch. The agreement asks for notice of the death of any account holder, authorized signer or designated beneficiary.
2
Stop automatic payments separately and in writing. A new or updated signature card alone does not end a pre-existing payment or transfer plan.
3
Bring or mail the documents that match how the account is titled. The branch works from the account's ownership record.
4
Submit the documents at your branch or mail them to Cathay Bank, 9650 Flair Drive, RS-14, El Monte, CA 91731, the address the deposit agreement gives for written notices. There is no online claims portal.
5
Cathay Bank reviews the documents and pays out according to the account title and the ownership rules for the state where the account is domiciled.

Forms Cathay Bank issues1

IRA distribution paperwork

Completed by the named IRA beneficiary, or the trustee where a trust is the beneficiary. Provided at a branch.1

What happens to each kind of account7

Account in one name

An account in one name with no P.O.D., Totten Trust or survivorship is settled with Letters Testamentary or Letters of Administration and the personal representative's photo ID.1

Joint account with survivorship

The deceased owner's interest passes immediately to the surviving owner or owners. The death certificate removes the deceased person from the account.1

Joint account without survivorship

On a joint account held as tenants in common, the deceased owner's proportionate share passes to the estate and needs the estate's documents.1

Payable-on-death account

The payee becomes the account holder at the last owner's death, and brings the death certificate and photo ID.1

On a Totten Trust account, the named beneficiary or beneficiaries own the account at the trustee's death, and bring the death certificate and photo ID.1

Trust account

On a formal trust account, the successor trustee brings the death certificate, the Certification of Trust or the full trust agreement with all amendments, and photo ID.1

Fiduciary account

Under its Fiduciary Accounts clause, Cathay Bank may require whatever documents and authorizations it deems necessary from an estate, guardianship or conservatorship claimant, at account opening and at all times afterward, to satisfy itself of the person's authority.2

IRA

The named IRA beneficiary completes Cathay Bank's IRA distribution paperwork. A trust named as IRA beneficiary is claimed by the trustee with the trust documents.1

State requirements Cathay Bank statesCalifornia, Massachusetts, Maryland, Washington, Illinois, Texas

California

Multiple P.O.D. payees on a California account take equal shares.2

Massachusetts

Multiple P.O.D. payees on a Massachusetts account take equal shares.2

Maryland

Multiple P.O.D. payees on a Maryland account take equal shares.2

Washington

Multiple P.O.D. payees on a Washington account take equal shares.2

On a Washington account, an effective disposition by will overrides the beneficiary designation.2

Illinois

Multiple P.O.D. payees on an Illinois account take as tenants in common, with no survivorship.2

Texas

On a Texas account, the bank's set-off right does not reach a liability from a home equity loan secured by Texas homestead property.2

State law on paying a balance without lettersNew York, Texas, Washington

New York

N.Y. SCPA § 1310

New York law permits a bank to pay from a deceased depositor's balance on an affidavit made under oath, without letters testamentary or letters of administration.N.Y. SCPA § 1310Verified Oct 3, 2026View source

Paid to: surviving spouse

Limit: $30,000 in total from every holder

When: forthwith

Paid to: surviving spouse, children eighteen or older, either parent, brother or sister, niece or nephew, or at their request a creditor or the person who paid the funeral expense

Limit: $15,000 in total from every holder

When: not less than thirty days after the death

Paid to: a distributee, a creditor, or the person who paid the funeral expenses

Limit: $5,000 held at the institution and $5,000 in total from every holder

When: not less than 6 months after the death

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

Texas

Tex. Est. Code § 152.051

Texas law permits a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source

Paid to: a funeral home or the applicant, for funeral and burial expenses

Limit: $5,000 in total from every holder

When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

Washington

RCW 30A.22.190(2)

Washington law permits a bank to pay from a deceased depositor's balance on an affidavit, without letters testamentary or letters of administration.RCW 30A.22.190(2)Verified Oct 3, 2026View source

Limit: $2,500 held at the institution

Paid to: the surviving spouse, next of kin, funeral director, or other creditor who may appear to be entitled thereto

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

RCW 30A.22.190(1)

Washington law permits a bank to pay from a deceased depositor's balance on an affidavit, without letters testamentary or letters of administration.RCW 30A.22.190(1)Verified Oct 3, 2026View source

Limit: The section sets no dollar limit.

Paid to: the surviving spouse (party to a community property agreement with the decedent that reaches the funds)

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

What Cathay Bank's agreement and guidance say7

Telling the institution

Section 16 of the agreement obligates you to notify the bank immediately of the death of any account holder, authorized signer or designated beneficiary.2

What it does when notified

Cathay Bank may freeze all or part of the account if it has any question as to the ownership of funds, until it receives proof satisfactory to it of each person's right to the funds.2

Deposits after the death

Cathay Bank may freeze, offset, refuse or reverse deposits and transactions. The clause names governmental or retirement benefit payments payable to the deceased as its example.2

If the bank is obligated to return funds removed from the account after the death, the other account holders agree to reimburse it.2

Payments after the death

Cathay Bank may keep honoring items and instructions given earlier by a previously authorized person until it receives specific written notice not to. A new or updated signature card does not, by itself, end a pre-existing payment or transfer plan.2

Section 39 lets the bank pay a check presented more than six months after its issue date, and the bank does not normally examine the date on checks, so the deceased person's outstanding checks can still clear.2

Debts owed to the institution

Section 37 lets the bank set off deposit funds against obligations any account holder owes it. It does not apply to an IRA or tax-qualified retirement account.2

Which state governs the account

The agreement applies the law of the state where the account is maintained. Payout rules for multiple P.O.D. payees differ by that state: CA, MA, MD and WA share one section, and IL, NJ, NV and TX each have their own.2

Dormant and unclaimed accounts

Under Section 23, an account with no deposit, withdrawal or other communication showing interest is eventually reported abandoned to the state named in the account address. Interest payments and some electronic credits do not count as activity.2

Once the funds go to the state, the claim has to be filed with the state rather than with Cathay Bank.2

Not in Cathay Bank's published guidance3

  • A list of required documents
  • A claim form to download
  • Whether the death certificate must be certified

Sources2

  1. 1.Contact Us
  2. 2.Deposit Account Agreement, version dated 2026-09-04
Download instructions for the whole estate

Mortgage and home lending

Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.

1
Report the borrower's death by calling 800-922-8429 and selecting Loans, option 2-4-4, the line Cathay Bank lists for mortgage loan account information and loan error resolution.
2
Provide initial information:
  • The deceased borrower's full legal name and loan number
  • A copy of the death certificate. Ask Loan Servicing at 800-922-8429 option 2-4-4 whether a certified copy is needed before buying one
3
Request the Successor in Interest documentation package from the Loan Servicing Department.
4
Complete and return the package with documentation proving your ownership interest in the property.
5
Send loan servicing correspondence in writing to Cathay Bank, Loan Servicing Department RS-16, 9650 Flair Drive, El Monte, CA 91731. Successor in Interest paperwork sent to the payment lockbox delays the review.
6
Once confirmed, discuss the options:
  • Continue making payments on the existing loan
  • Apply for loss mitigation
  • Assume the loan, refinance, or pay off the balance
7
Keep the loan current during the review. Cathay Bank does not accept loan payments over the phone; it publishes four payment channels:
  • Mail to Cathay Bank, P.O. Box 80426, City of Industry, CA 91716-8426
  • Wire to Cathay Bank, Attention: Consumer Loans Dept, 9650 Flair Drive, El Monte, CA 91731, ABA 122203950, account 20210154, with the borrower name, loan number and note number
  • Pay at a branch
  • Pay through Personal Online Banking
8
If the property was damaged and an insurance claim is open, the same option 2-4-4 line handles insurance loss notices. Cathay Bank publishes a Guide for Submitting Insurance Loss Claim Check.

Claims Contact

Phone: 1-800-922-8429

Hours: Monday-Friday 6:00 AM-7:30 PM PT (consumer)

Mailing address: Cathay Bank, Loan Servicing Department RS-16, 9650 Flair Drive, El Monte, CA 91731

Forms Cathay Bank issues1

Successor in Interest documentation package

Completed by the person claiming an ownership interest in the property. Sent by the institution on request.1

Federal law on calling a home loan after a death

These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source

  • A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source

A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source

Not in Cathay Bank's published guidance2

  • A list of required documents
  • Whether the death certificate must be certified

Sources1

Download instructions for the whole estate

Cathay Bank Customer Service Center can be reached by phone at 1-800-922-8429 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Cathay Bank primary sources (15 pages reviewed). How we research.

Cathay Bank death claims support

Cathay Bank Customer Service Center

Loan servicing (mortgage / HELOC Successor in Interest)

1-800-922-8429 (option 2-4-4)

Overseas callers

Cathay Wealth Management (investment accounts)

Hours

Monday-Friday 6:00 AM-7:30 PM PT

Mailing address

Cathay Bank, 9650 Flair Drive, RS-14, El Monte, CA 91731
Verified Sep 2026

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