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Home→Financial Institutions→Aflac→Preparing your estate

How to name beneficiaries and fund a trust at Aflac

Covers 11 insurance accounts — beneficiaries can be managed online

Aflac

Subsidiary of Aflac Incorporated

aflac.com →
Aflac logo

Aflac Customer Solutions Center

Phone1-800-992-3522
Mailing Address

Aflac, 1932 Wynnton Road, Columbus, GA 31999

Aflac New York
1-800-366-3436
Aflac Dental & Vision
1-877-864-0625
Davis Vision
1-800-999-5431
Aflac Group
1-800-433-3036
Aflac Tier One
1-866-990-2668
WebsiteLearn more →

Policy Service Department

Phone1-800-992-3522
Fax1-800-448-8922
Mailing Address

Aflac, Attn: Policy Service Department, 1932 Wynnton Road, Columbus, GA 31999-7000

Claims Department

Phone1-800-992-3522
Fax1-877-442-3522
Mailing Address

Aflac, 1932 Wynnton Road, Columbus, GA 31999

Aflac New York Claims
1-800-366-3436
WebsiteNotify online →
Verified Feb 2026

Estate planning with Aflac policies centers on beneficiary designations—the single most important step for ensuring life insurance proceeds and annuity benefits reach the intended recipients without probate involvement. Unlike bank or brokerage accounts, insurance products are not retitled into trusts; instead, trusts are named as beneficiaries when estate tax planning or controlled distributions are needed.

With 11 product types, Aflac offers a range of transfer options. Some policies support beneficiary designations, others can be retitled into a trust, and some require probate if no beneficiary is designated. The sections below break down each step.

Aflac Whole Life InsuranceAflac Term Life InsuranceAflac Final Expense Whole Life InsuranceAflac Juvenile Life InsuranceAflac Accident InsuranceAflac Cancer InsuranceAflac Critical Illness InsuranceAflac Hospital InsuranceAflac Dental InsuranceAflac Supplemental Dental InsuranceAflac Short-Term Disability Insurance
1Log in to your MyAflac account at mylogin.aflac.com
2Click on Policy Summary/Forms/History for the policy you want to update
3Click Change Beneficiary Online in the right-hand section under Online Policy Changes
4Add primary beneficiaries with full legal names, dates of birth, relationships, and percentage allocations totaling 100%
5Optionally add contingent beneficiaries with their own percentage allocations totaling 100%
6For trusts: select trust as beneficiary type and provide the full legal trust name, date established, and trust EIN
7Review and confirm your beneficiary designations
Online Portal →

Required Documents

  • Trust name, date established, and tax ID (EIN or SSN)

Special Requirements

  • You can name individuals, trusts, or qualifying charitable organizations as beneficiaries
  • Multiple primary and contingent beneficiaries can be designated
  • Percentage allocations must total 100% for each beneficiary tier
  • Supplemental policies (accident, cancer, critical illness) also allow beneficiary designations
  • Beneficiary designations override instructions in a will
  • Only the policyholder can change beneficiary designations
  • Children under 18 cannot receive benefits directly; name a custodian or trust instead
  • New York policyholders use a separate form: ny-request-for-beneficiary-change.pdf

Aflac

Subsidiary of Aflac Incorporated

aflac.com →
Aflac logo

Aflac Customer Solutions Center

Phone1-800-992-3522
Mailing Address

Aflac, 1932 Wynnton Road, Columbus, GA 31999

Aflac New York
1-800-366-3436
Aflac Dental & Vision
1-877-864-0625
Davis Vision
1-800-999-5431
Aflac Group
1-800-433-3036
Aflac Tier One
1-866-990-2668
WebsiteLearn more →

Policy Service Department

Phone1-800-992-3522
Fax1-800-448-8922
Mailing Address

Aflac, Attn: Policy Service Department, 1932 Wynnton Road, Columbus, GA 31999-7000

Claims Department

Phone1-800-992-3522
Fax1-877-442-3522
Mailing Address

Aflac, 1932 Wynnton Road, Columbus, GA 31999

Aflac New York Claims
1-800-366-3436
WebsiteNotify online →
Verified Feb 2026

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SimplyTrust is not a law firm and does not provide legal advice, legal counsel, or attorney review. Information on this platform is for general informational purposes only. Use of SimplyTrust does not create an attorney-client relationship. You are solely responsible for all documents you create. For advice tailored to your circumstances, consult a licensed attorney in your state.

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