What to do when a Acorns account holder dies

Processing timelines at Acorns: Varies; processed after all required documentation is received and verified. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Acorns requires several documents to process a claim, including Copy of the death certificate, Unexpired government-issued ID for the Executor/Executrix of the Estate, and Legal documents such as affidavit of domicile or estate affidavit (if available), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

If the deceased held multiple Acorns investment accounts, each may require a separate claim or have different documentation requirements. The estate services team can confirm which accounts require individual attention and which can be processed together.