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Airbnb, Inc. reviews transfer requests for accounts individually upon receipt of documentation
(General customer service)
Airbnb is the world's largest short-term rental platform. An Airbnb account can hold significant financial assets: host accounts generate ongoing rental income, have pending payouts, active reservations with guest obligations, property listings with reviews and Superhost status, and potential security deposit holds. Guest accounts hold upcoming reservations, travel credits, gift card balances, and payment methods. Airbnb host accounts are among the most financially consequential digital assets due to active revenue streams and booking obligations that require immediate attention after death.
When a Airbnb account holder dies, their accounts may be transferred to a designated person at Airbnb, Inc.'s sole discretion. A transfer is not guaranteed, and satisfactory documentation is required before processing any request.
Airbnb supports transferring accounts to another person during the account holder's lifetime.
Airbnb has no published bereavement or deceased user policy in its terms of service. The terms do not address account transfer, inheritance, or death. In practice, Airbnb handles deceased account situations case-by-case through customer support. Host accounts present urgent concerns: active reservations must be managed (guests arriving, check-ins, cleanings), pending payouts must be collected, and listings must be deactivated or transferred. Airbnb support can assist with cancelling upcoming reservations and releasing pending payouts to the estate.
Airbnb, Inc. does not guarantee transfer of accounts after death. Lifetime planning provides options for managing accounts and controlling who has access to them.
6 steps for managing your Airbnb accounts during your lifetime:
Airbnb allows co-hosts on listings. Co-hosts can manage reservations, communicate with guests, and handle day-to-day operations. Adding a co-host is the primary estate planning mechanism for host accounts. Co-hosts have their own Airbnb accounts and can continue managing properties if the primary host dies. However, the listing ownership, payout destination, and Superhost status remain tied to the primary account.
When someone dies
Transfer is handled on a case-by-case basis, 8-step process, and 5 required documents.
View details →Airbnb does not support beneficiary designations. Unlike bank accounts or investment accounts, there is no way to formally name a beneficiary on this type of account.
(General customer service)