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AgileBits Inc. reviews transfer requests for accounts individually upon receipt of documentation
1Password Support
1Password Support
(General customer service)
1Password is a password manager that stores login credentials, credit cards, secure notes, identity documents, software licenses, file attachments, and shared vaults. 1Password uses a zero-knowledge architecture where all data is end-to-end encrypted with keys derived from the account password and Secret Key — meaning 1Password itself cannot access vault contents.
When a 1Password account holder dies, their accounts may be transferred to a designated person at AgileBits Inc.'s sole discretion. A transfer is not guaranteed, and satisfactory documentation is required before processing any request.
1Password has no formal bereavement or estate process. There is no dedicated form, support path, or policy page for deceased account holders. Due to 1Password's zero-knowledge architecture, even 1Password itself cannot access or decrypt vault contents. If the account password and Secret Key are both lost, vault data is permanently and irrecoverably inaccessible. The Emergency Kit (a PDF containing the Secret Key with space to write the account password) is the primary mechanism for estate access. The Terms of Service prohibit account transfer with no exception for death or estate administration.
AgileBits Inc. does not guarantee transfer of accounts after death. Lifetime planning provides options for managing accounts and controlling who has access to them.
7 steps for managing your 1Password accounts during your lifetime:
A 1Password Families account includes up to 5 members plus 5 guests. Family Organizers manage members, recover accounts, and control vault sharing. Shared vaults allow family members to access common credentials (Wi-Fi passwords, streaming logins, etc.). Each member also has a Private vault that only they can access. Family Organizer account recovery requires the locked-out person to click a recovery email and create new credentials — it cannot be completed on behalf of a deceased person. A Family Organizer cannot recover their own account.
When someone dies
Transfer is handled on a case-by-case basis, 6-step process, and 2 required documents.
View details →1Password does not support beneficiary designations. Unlike bank accounts or investment accounts, there is no way to formally name a beneficiary on this type of account.
The Emergency Kit is a PDF generated when a 1Password account is created. It contains the sign-in address, email, Secret Key, and a blank field for the account password. When printed with the password written on it, it provides everything needed to access the account. Without it, vault data may be permanently inaccessible. Store it with your will or in a safe deposit box.
The vault data is permanently and irrecoverably inaccessible. This is by design -- it is the core of 1Password's security model. Even 1Password employees cannot decrypt the data. The Secret Key is a 128-bit cryptographic key generated on the user's device that 1Password never receives. The Emergency Kit is the only safeguard against this scenario.
No documented inactivity deletion policy exists. It is unknown whether accounts with lapsed subscriptions are eventually purged. However, even if the account persists indefinitely, vault access still requires the account password and Secret Key.
Very little. 1Password can provide encrypted vault data (which remains encrypted with keys 1Password does not possess) and a small amount of account metadata (payment information, usage data). 1Password cannot provide decrypted passwords, secure notes, documents, or any vault contents in readable form.
1Password Support
1Password Support
(General customer service)